Job ID: 2018FAL016
Date Added: April 26, 2018
Closing Date: Open
Location: Falcon Surrey

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Parts Sales/Service Counter Person - Heavy Equipment

To be Falcon Strong is to be a part of a trained tactical unit that inspires innovation in the creation of highly-sophisticated machines. We are a thriving network of Heavy Equipment Professionals, specializing in the areas of Lifting, Municipal and Rail Solutions. Our presence is spreading, and communities throughout Western Canada are catching wind of our customized creations. As a result, we are looking for outstanding individuals like you to add to our growing force.

Falcon Equipment is currently seeking a Parts Sales/Service Counter Person for our busy Surrey location. This position is responsible for assisting customers, both internal and external, in person and over the phone to provide merchandise, supplies and information while focusing on the achievement of departmental and company-wide goals and objectives.


The Parts Sales/Service Counter Person is responsible for delivering outstanding customer service and parts knowledge. The ideal candidate will have strong knowledge in heavy equipment parts including hydraulics and be able to use both computer-based and manual parts catalogues. They will interact with employees and customers both in person and on the phone ensuring superior customer service. The position provides merchandise, supplies and information to all customers, both internal and external, while contributing to the achievement of departmental and company goals and objectives. Secondary responsibilities include purchasing and maintaining inventory on all lines with relation to the Parts Department and demands of the customers and/or multiple shops.


  • Provide counter/telephone sales and exceptional customer service to both external and internal customers
  • Work with Service and Install employees supplying correct parts/components
  • Negotiate pricing and purchase product inventory.
  • Provide product inventory control as well as put away stock, data entry and cycle counting
  • Promote parts sales by suggesting related items
  • Determine correct parts numbers and “pick” parts for orders received
  • Arrange for delivery or shipment of parts as required
  • Help maintain orderly parts stock
  • Assist with regular parts inventories and the selection of parts for return under the parts obsolescence program
  • Recommend layout improvements to the Parts Manager and assist in physical rearrangement of layout of the Parts Department
  • Other duties as required


  • High school diploma or equivalent required with BC Certification in Parts and Warehousing or equivalent an asset
  • Minimum 5 years experience in a parts-related role, preferably in a heavy equipment environment with a strong knowledge of hydraulics
  • Inventory management control, purchasing and any rail related experience would be a definite asset
  • Must possess a valid BC drivers’ license
  • Exceptional customer service and troubleshooting skills
  • Must be able to work in a fast paced environment with minimal supervision
  • Ability to work well under pressure and maintain a strong attention to detail
  • Able to deal with people tactfully and professionally at all times
  • Ability to analyze and interpret the needs of customers and offer appropriate options, solutions, and resolutions
  • Strong work ethic and positive team attitude
  • Must be proficient with both manual and computerized inventory control
  • Weight handling of up to 60 lbs. required

To apply, submit a resume to: with the subject line 2018FAL016.

Falcon Equipment is an Equal Opportunity Employer.

* We thank all interested applicants; however, only those under consideration shall be contacted.